salt lake city airport car rental reviews

We now were to land six minutes before our scheduled pick up time. We booked early and before we departed the airlines changed our flight times. So we very nervously waited to see what the experience would be. Unfortunately my wife had already completed the rental forms and paid. I read some nasty reviews before we rented from NU car. Go with a company that's honest about prices and deals with customer service in a good-faith manner. To be fair they did finally refund the $200 after a few dozen email back-and-forths (they absolutely won't let you call or talk to you over the phone, the customer service was miserable to deal with).

Nope! I don't know if the woman at the counter was just confused or was actively lying but that $200 was not deductible, it was just more hidden and totally unexplained fees. For me, I was told the quoted price when signing the contract includes a $200 deductible that's refunded once the car is returned.

What's worse: they're not even transparent at the counter about all the fees you'll pay. You'll book with one price online, then face a much higher price when you show up to the counter. Nu Car rentals are not transparent about hidden fees. Anyone else notice they only respond to the positive reviews?Īvoid! You'll save yourself money and a huge headache using one of the more reputable car rental options in and around the airport. I helped her book it (big mistake) and was there when she dropped off the car. I'm going to bet that they get commission for all the 'extras', mainly the insurance. She asked if she could see the video and was told no if course. They said they had her on video and none of that was mentioned. When she returned the car and asked about the additional charges they said it was from the additional insurance she agreed to and told the girl, no I didn't agree you guys forced me to get it. By the time all was said and done my friends credit card was charged $1000 ($500 was returned when she returned the car) and that didn't include the car rental per day. Don't believe the no credit card required either.

Similar to other reviews my friend was basically forced to take additional insurance when she already paid the extra $10 a day for coverage. Wouldn't even give one star, but to leave a review you have to.

Salt lake city airport car rental reviews